At Symlex VPN, we want our refund terms to be clear and easy to understand. Eligible first-time purchases made directly from Symlex VPN come with a 7-day money-back guarantee.
Some plans, offers, renewal payments, and third-party purchases are not covered by this guarantee. The details are explained below.
For eligible refunds, we return 100% of the amount paid to the original payment method.
Refund requests can be made within 7 days of the first eligible purchase made directly from Symlex VPN.
| Purchase type | Refund eligibility | Refund window |
|---|---|---|
| Monthly plan | Eligible | 7 Days |
| 3-month plan | Eligible | 7 days |
| 6-month plan | Eligible | 7 Days |
| 12-month plan | Eligible | 7 Days |
| 24-month plan | Eligible | 7 days |
| Recurring subscription renewal | Non-refundable | — |
| 10 year plan | Non-refundable | — |
| Lifetime plan | Non-refundable | — |
| Coupon or affiliate purchase | Non-refundable | — |
| Discounted or promotional purchase | Non-refundable | — |
| Apple App Store purchase | Apple policy applies | Per Apple policy |
| Google Play purchase | Google Play policy applies | Per Google Play policy |
Refund requests must be submitted within 7 days of the first eligible purchase made directly from Symlex VPN.
A refund request is eligible when:
The 7-day money-back guarantee applies to the first eligible purchase only.
It does not restart when a subscription renews.
The following purchases are not covered by the 7-day money-back guarantee:
Purchases made through the Apple App Store or Google Play follow the refund policies of those platforms.
For an eligible purchase made directly through the Symlex VPN website, a refund request can be sent to:
[email protected]
To help our support team review the request, please include:
Our support team will normally review the request within 24 to 72 hours.
Subscriptions purchased through the Apple App Store are billed and managed by Apple.
Refund requests for these purchases need to be submitted through Apple and are reviewed according to Apple's refund policy.
To request a refund from Apple
To cancel a subscription on iPhone or iPad
Apple manages the approval and processing of refunds for purchases made through the Apple App Store.
Subscriptions purchased through Google Play are billed and managed by Google.
Refund requests for these purchases are handled according to Google Play's refund policy.
To request a refund through Google Play
To cancel a subscription on Android
Google manages the approval and processing of refunds for purchases made through Google Play.
Once an eligible refund has been approved and issued by Symlex VPN, it will be returned to the original payment method used for the purchase.
The time needed for the refunded amount to appear can vary depending on the payment provider, bank, card issuer, currency conversion, and other payment-processing factors.
In most cases, a refund may take 7 to 30 business days to appear after it has been issued.
Some banks or payment providers may take additional time to complete the transaction.
Refunds handled by Apple or Google follow the processing times of those platforms.
Recurring subscriptions renew automatically at the end of each billing period unless they are canceled before the next renewal date.
To avoid the next renewal charge, the subscription should be canceled before the upcoming billing date.
We recommend completing the cancellation at least 24 hours before the renewal date.
Once a renewal payment has been processed, it is non-refundable.
Canceling a subscription stops future renewal charges but does not cancel the time already paid for. The subscription will remain active until the end of the current paid period.
For questions about refund eligibility, billing, or subscription cancellation, contact the Symlex VPN support team at: