Your privacy matters to us. This policy explains what information we collect, what we don't collect, and how we use and store it.
Here's what you need to know right away:
We don't log your activity or share it with anyone else. That means:
We also don't store connection logs, so we never permanently keep:
Our rule of thumb is simple:
We only collect the minimum data needed to run a reliable VPN service and plan new offers for users.
Symlex VPN collects three types of information:
(i) Information related to your account (“personal information”)
Used to manage your Symlex VPN subscription. This includes your email address, and payment details.
(ii) App and connection statistics
Minimal usage data that helps us maintain good service quality. This never includes what you did online: no traffic content, no destinations, no DNS queries, and no IP addresses.
(iii) (User-controlled option): Anonymous VPN connection diagnostics and crash reports
Optional data that helps us fix bugs and improve performance. You can turn this on or off anytime in your app settings.
To create your account, we ask for an email address and payment information. The exact payment details we collect depend on the payment method you choose.
Please note: we currently don't support payments through BitPay or Paymentwall.
If you pay through a third-party processor, check that processor's own privacy policy to see how they handle your data.
We use your email address to:
We only use your personal information for the reasons listed in this policy. We never sell your information to another company or advertisers.
Dark Web Inspection is an optional, user-initiated feature that helps you check whether an email address appears in known data-breach records.
When you start an inspection, the email address you provide is securely sent to a third-party breach-monitoring service solely to perform the requested check. Dark Web Inspection does not run automatically and no email address is submitted unless you choose to use the feature.
The third-party service may process the submitted email address according to its own security, retention, and deletion practices. We recommend reviewing the applicable third-party privacy information for further details.
Symlex VPN uses the inspection result only to provide the requested Dark Web Inspection feature and does not use it to monitor your browsing activity or VPN traffic.
We never log your browsing history, traffic destinations, data content, IP addresses, or DNS queries. Because of this:
Even if someone tried to force us to hand over this data, we simply don't have it.
That said, we do collect a small amount of information to keep our service running smoothly:
Apps version:
So our support team can help you troubleshoot issues.
First-time login date and time:
To confirm when your account was activated.
Successful connections:
We log whether you connected on a given day, your general location, and your country or internet provider. We do not log the exact time, your assigned VPN IP, or your original IP address.
Total data transferred:
We track overall data use per account. If one account uses an unusually large amount of data compared to others, we may reach out to ask about it.
(For example, we might know that a customer connected to our New York server on a Tuesday and used 823 MB of data that day. We can't tie that activity to anything specific the person did, because thousands of other customers share the same server and timeframe.)
In short: we may know that you used Symlex VPN, but never how you used it.
This feature is off by default and only active if you turn it on. When enabled, we collect fully anonymized data to help us fix bugs and improve network performance.
We never store which user sent which report, and we never store IP addresses.
If you opt in, we collect:
Crash reports, handled through the following third-party tool:
Firebase Crashlytics (owned by Google), used for both iOS and Android. Crash reporting is off by default and only active if you choose to turn it on in the app settings.
We never encourage or guide users to use our VPN to change access to any platform.
Our goal is to protect your privacy, not to encourage illegal activity. You're responsible for using Symlex VPN in line with the laws of the country you live in.
We keep a record of any questions, complaints, or feedback you send us, along with our replies. This helps our support team give you better, faster help.
While we believe these systems are robust, it is essential to understand that no data security measures can offer 100% protection.
We use two third-party platforms for this:
* Mailchimp for email
* Facebook Messenger for live chat
Both use standard security practices, including HTTPS encryption, to protect your name and email address when stored on their systems.
We use strong physical, technical, and procedural safeguards to protect your data from loss, misuse, or unauthorized access. Only staff who need it for their job can access your information.
No security system is 100% foolproof, but here's how we minimize risk:
A cookie is a small text file that helps us remember things about your visit, like your login status or language preference.
Yes. You can manage or disable cookies through your browser settings. Keep in mind that disabling cookies may affect how well our website works.
Our cookies help us remember your language settings, track which marketing channel brought you to our site, and securely show your account information once you're logged in. These cookies don't contain your name or email address, and they don't track you outside of Symlex VPN's own website.
We use services like Google Analytics and Google Ads to understand site traffic and show relevant ads. These third parties may use cookies based on your past visits to our site. You can opt out anytime:
Google ads opt-out
Google analytics opt-out
Network advertising initiative opt-out
Many websites can review us and share personal opinions about our services, policies, and use of VPNs. We are not responsible for their posts and articles.
Our site may link to other websites we don't control. We're not responsible for their privacy practices or content, so we recommend reviewing their policies separately.
By using our site, apps, or services, you agree to this privacy policy and our terms of service. Our services are meant for users aged 18 and older. If you believe a child has shared information with us, please contact us right away so we can address it.
We're committed to protecting the privacy of all our users, including those in the EU. Under the General Data Protection Regulation (GDPR), we process your data based on one of the following:
You have the right to access, transfer, correct, delete, or object to how we process your personal data. To exercise these rights, contact us at [email protected].
We may update this policy from time to time to stay current with privacy laws and best practices. If you keep using our site or services after an update, that means you accept the revised policy.
Questions about this policy or how we handle your data? Reach out anytime:
[email protected]